Why isn’t the "Close & Lock" button working on my back door?

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Capitalist

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I changed the height of the back door so that the Close & Lock buttons were more easily accessible. While hitting Close & Lock results in a double beep and no action, the Close button functions flawlessly. Does anyone know what's going on?
 
I had the same issue after adjusting the door height. When I changed the height, the lock button stopped working, and I got the same double beep with no action. What worked for me was to push the hatch all the way to its fully open position manually. After that, the lock button started working again, even when the door was opened to a partial height. It seems like there is a software glitch that disables the lock function after a height adjustment. Give that a try.
 
I had the same issue after adjusting the door height. When I changed the height, the lock button stopped working, and I got the same double beep with no action. What worked for me was to push the hatch all the way to its fully open position manually. After that, the lock button started working again, even when the door was opened to a partial height. It seems like there is a software glitch that disables the lock function after a height adjustment. Give that a try.
Great, I’ll try manually pushing the hatch to its fully open position and see if that resolves the lock button issue.
 
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